We speak to our customers directly to understand and solve their problems. You get the expertise of our factory certified installation team, made up of elite, highly trained professionals who know our products inside and out—and love nothing more than installing them the right way. Our people are smart, curious, hardworking, dedicated and always open to learning new things. Like most companies, we want to make sure our customers are happy. In , the Big Ass Fan Company was born. Not only do they reach out to everyone who buys a product, they also handle any issues that come up in the process and serve as the voice of the customer as we develop and improve our products.